This page outlines the delivery and logistics terms for purchases made on bilinow.online, operated by Viettel Media Company. By placing an order on our website, you agree to the terms below.

1.1. Shipping Coverage and Fees

- We currently ship nationwide within the Philippines.
- Shipping fees range from PHP 70 to PHP 100, depending on your location and order details.
- The exact shipping fee will be shown at checkout before payment.
- Some promotions or product listings may offer free shipping, as indicated.

2. Delivery Time

After placing a successful order, we will allocate the goods according to the order sequence. Delivery usually takes around 3 business days to process, with shipping service available on Saturdays and national holidays. No specific delivery times can be guaranteed.

3. Estimated Arrival Time

The estimated arrival time is within 7 working days after the order is placed.

4. Delivery and Receipt Instructions

Please provide a valid delivery address and contact number that ensures the order can be received.
- Upon receipt, please inspect the package immediately:
- Ensure the outer packaging is intact
- Confirm that the item type and quantity match your order
- Check for a complete list of items

Note: Do not open the package before signing. If the seal is broken or torn, you may refuse the delivery. If the seal is intact but contents are incorrect or missing, please contact our 24/7 customer support and keep the package as received.

If someone else receives the parcel on your behalf, they must follow the same verification steps. The courier is responsible for delivering the goods to the address listed, not to a specific individual.

Once the purchase is confirmed, changing the delivery address or phone number is not allowed for security reasons. Orders with insufficient or incorrect information will be held for 5 days. If we cannot reach you within this period, the order will be returned and refunded.

5. Return and Refund Policy

- If the delivered product is defective or incorrect, you are entitled to a full refund.
- Return and refund conditions may vary and are specified on the respective product or order pages.
- All returned products must include original packaging, accessories, documents, and invoices (if any). If required, we may ask you to sign documents per applicable laws (e.g., debit note).
- In case of a contract termination or cancellation, we may assist in handling legally required refund documentation on your behalf.

6. FAQs about Shipping

Q1: Can I specify a delivery time?
A1: Delivery schedules depend on the courier. While we try to accommodate, specific delivery times are not guaranteed.

Q2: How do I report a delivery issue or complaint?
A2: Please contact the courier service listed in your shipping confirmation or our customer support team.

Q3: How long does delivery take?
A3: Delivery typically takes 7 business days from the date of processing (excluding Sundays).

Q4: What should I check upon delivery?
A4: Inspect the outer packaging for damage before signing. If damaged, you may refuse the delivery.

Q5: Do I need to show ID when receiving the parcel?
A5: No. Anyone at the provided address can sign, such as a receptionist or family member.

Q6: What if someone else receives my parcel?
A6: Please check with the courier listed in your order’s shipping info. Contact their local customer service.

Q7: How do I track the shipment status?
A7: Refer to your order’s shipping details and the courier’s tracking system for real-time updates.

For further inquiries, please contact our 24/7 support team at linhntd1@viettel.com.vn.